There may be instances where the app needs to be reset if it is crashing, or it is advised by TS Controllers Support
If you are able to open the app?
1. Go the Advanced Tab.
2. Click Open settings Folder.
3. Windows explorer will open, then you need to delete the SettingsV2 file.
4. Restart the app and it will ask you to set up from fresh. All controllers will also need to be recalibrated.
If you cannot open the app, you will need to manually find the settings file to delete it.
Navigate to C:\Users\your user\AppData\Local\TS Controllers\TS Controllers Interface
If you cannot see AppData, you will need to enable Hidden files in Windows Explorer.
Delete the SettingsV2 file
Restart the app and it will ask you to set up from fresh. All controllers will also need to be recalibrated.